Contact Information
Last updated: August 7, 2026
JeweLayer is a brand of Flarko LLC ("JeweLayer", "we", "us", "our"). We are a United States business, and a real person reads and answers every message.
There are three ways to reach us — email, our contact form, and post. They all reach the same team.
support@jewelayer.com
This is our monitored support inbox and the fastest way to reach us. If your question is about an order, please include your order number and, where something has gone wrong, a photo.
Mail sent to mail@jewelayer.com forwards to support@jewelayer.com, so older order emails and printed inserts still reach us. Please use support@jewelayer.com.
Contact Form
jewelayer.com/pages/contact-us
Fill in your name, your email address and your message, add your order number if your question is about an order, and press Send. You will see a confirmation on screen once your message has gone through, and our reply comes to the email address you entered.
Business Address
Flarko LLC, trading as JeweLayer
1309 Coffeen Avenue
Sheridan, WY 82801
United States
This is our registered business address. Use it for written and legal correspondence. Orders are produced and shipped from our fulfillment partner in Florida.
Please do not send returns to this address. Returns are received at a separate address, which we give you in writing once we have approved your return. See our Refund & Returns Policy at jewelayer.com/policies/refund-policy.
Support Hours
Monday – Friday, 9 AM – 6 PM PST.
We are closed on weekends and US public holidays. Messages that arrive outside these hours are picked up on the next business day.
How Quickly We Reply
We reply within 1 business day.
That applies to email and to contact-form messages.
If a business day has passed and you have not heard from us, please check your spam and promotions folders first — our reply may have landed there — then write to us again at support@jewelayer.com and we will follow up.
What to Contact Us About
- Something is wrong with your order. It arrived damaged or faulty, the item is not what you ordered, or the message card is wrong. Email us with your order number and photos.
- You need to change or cancel an order. Contact us as soon as you can. Every piece is made to order, so we can only make changes before your order goes into production.
- You want to return something. Email us before you send anything back. Items returned without an approved return cannot be accepted.
- You have a question before you buy. Materials, chain lengths, sizing, personalization, or what the message card looks like — ask us and we will tell you honestly.
- Your delivery is late or missing. If the estimated delivery window for your destination has passed, or tracking says delivered and nothing arrived, email us with your order number.
- Press, wholesale and partnerships. Email support@jewelayer.com with "Press" or "Wholesale" in the subject line.
- Legal notices. Email support@jewelayer.com and send a copy by post to the registered address above.
Where to Find Answers Right Away
Some questions are answered faster without waiting for us:
- Order status and tracking — your tracking number is emailed to you as soon as your order ships. You can also track your order any time at jewelayer.com/a/tracking.
- Delivery times and shipping costs — Shipping & Delivery Policy: jewelayer.com/policies/shipping-policy
- Returns, refunds and what can be returned — Refund & Returns Policy: jewelayer.com/policies/refund-policy
- How we handle your personal information — Privacy Policy: jewelayer.com/policies/privacy-policy
- Common questions — FAQ: jewelayer.com/pages/frequently-asked-questions
A Note About the Newsletter Box
The email box in our website footer signs you up for occasional marketing emails. It is not a support channel, and a message typed there does not reach our support team. To reach support, use the email address or contact form above.
Who We Are
| Legal entity | Flarko LLC |
| Trading name | JeweLayer, a brand of Flarko LLC |
| Website | https://jewelayer.com |
| support@jewelayer.com | |
| Registered business address | 1309 Coffeen Avenue, Sheridan, WY 82801, United States |
| Ships from | Florida, United States |
| Support hours | Monday – Friday, 9 AM – 6 PM PST |
| Response time | Within 1 business day |
JeweLayer, a brand of Flarko LLC
1309 Coffeen Avenue, Sheridan, WY 82801, United States
support@jewelayer.com
Monday – Friday, 9 AM – 6 PM PST