Refund & Returns Policy

We want you to be happy with your gift. If something isn't right, tell us and we'll fix it.

Your 30-day return window
You have 30 days from the day your order is delivered to request a return. Contact us at support@jewelayer.com with your order number to start one. Items sent back without requesting a return first cannot be accepted.

You don't need a receipt
Your order number, or the email address you ordered with, is enough for us to find your order.

Condition
Items must come back unworn and unused, in their original packaging and complete — chain or bracelet, pendant, box and message card together.

Where returns go
We'll email you the return address and instructions once your return is approved. Please don't send anything back before that — returns to any other address cannot be processed.

Who pays return postage
Inside the United States, we send you a prepaid return label and do not deduct its cost from your refund. Outside the United States, you cover the return postage; please use a tracked service, as we cannot refund an item that never reaches us.

If the fault is ours — a damaged, defective or incorrect item — we cover return postage wherever you are.

Damaged, defective or wrong item
Inspect your order when it arrives and contact us straight away if anything is damaged, defective or not what you ordered. Please report damage within 14 days of delivery so we can claim against the carrier and put it right quickly. We'll replace it or refund you in full, and you won't be charged either way.

Personalized items
Items personalized to your own wording — custom names, custom engraving or a custom message you supplied — are made to order and cannot be returned unless they arrive damaged, defective or incorrect. Our standard message-card designs are printed from fixed artwork, are not personalized to you, and can be returned under the normal 30-day policy. Gift cards cannot be returned.

Because personalized items can't be resold, please check your spelling and details carefully before you order. If you spot a mistake, email us as soon as possible — we can usually correct it before production starts.

No restocking or handling fees
We do not charge a restocking fee or a handling fee on any return.

Exchanges
The quickest way to get what you want is to return the item you have and place a separate order for the replacement once the return is accepted.

European Union: 14-day cooling-off period
If your order is delivered in the European Union, you may cancel or return it within 14 days of delivery for any reason, without giving a justification. The item must be unworn and unused, in its original packaging. This right does not apply to items personalized to your own wording, which are exempt under EU distance-selling rules.

Refunds
We'll let you know once we've received and inspected your return and whether the refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take longer to post it. If more than 15 business days have passed since we approved your refund and you still haven't seen it, contact us at support@jewelayer.com.

Contact
JeweLayer, a brand of Flarko LLC
1309 Coffeen Avenue, Sheridan, WY 82801, United States
support@jewelayer.com
Monday to Friday, 9 AM to 6 PM PST