Shipping & Delivery Policy
Last updated: August 8, 2026
JeweLayer is a brand of Flarko LLC ("JeweLayer", "we", "us", "our"). This policy explains how long your order takes to make, how long it takes to arrive, what shipping costs, and what we do if something goes wrong.
We ship to five countries: the United States, Canada, France, Spain and the United Kingdom. We cannot deliver anywhere else. If your delivery address is outside those five countries, checkout cannot be completed and no order can be placed. Most of our customers are in the United States.
Every piece is made to order, so there are two parts to your wait: the time we take to make your order, and the time the carrier takes to deliver it. Both are set out below, and we also give you the combined total so you don't have to add them up yourself.
Order Processing and Production
Your jewelry is produced and your message card is printed after you place your order. Nothing is picked off a shelf.
We make and dispatch your order within 1–3 business days.
Business days are Monday through Friday, excluding US public holidays. If you order on a weekend or a holiday, production begins on the next business day.
You'll get an order confirmation email right away. That email confirms we received your order — it does not mean your order has shipped yet.
Dispatch and Tracking
As soon as your order leaves us, we email you a shipping confirmation with a tracking number. You can also track your order any time at jewelayer.com/a/tracking.
Tracking can take a day or two to show its first scan after dispatch. A tracking number that shows no movement at first is normal and does not mean your parcel is lost.
Shipping Costs
Shipping is calculated and shown in full at checkout, before you pay, based on your delivery address. You will never be charged a shipping cost you weren't shown.
| Destination | Shipping cost |
|---|---|
| United States | $5.95 Standard · $9.95 Expedited |
| Canada | $9.95 |
| France, Spain, United Kingdom | $9.95 |
Free shipping: orders of $500 or more ship free to every destination above. The threshold is measured on the order value after any discounts and before taxes. We honor this as published — if your order qualifies, the free option appears at checkout.
About Expedited (United States only). Expedited is a faster carrier service than Standard. We do not publish a delivery estimate for it, so the United States window in the table below is the one that applies to Standard shipping. If you need an order by a specific date, email us before you order and we will tell you honestly what is realistic for your address.
Shipping charges are separate from import duties and taxes on orders shipped outside the United States. See "International Orders, Customs and Import Charges" below.
Delivery Windows
Delivery time starts when your parcel leaves us, not when you place your order. The "total estimated delivery" column below is the full wait from the moment you pay.
| Destination | Processing | Delivery after dispatch | Total estimated delivery |
|---|---|---|---|
| United States | 1–3 business days | 3–8 business days | 4–11 business days |
| Canada | 1–3 business days | 14–21 business days | 15–24 business days |
| France, Spain, United Kingdom | 1–3 business days | 14–30 business days | 15–33 business days |
These are the only destinations we ship to. The United States row is our Standard service.
In calendar terms, that is roughly 1 to 2½ weeks for the United States, about 3 to 5 weeks for Canada, and about 3 to 7 weeks for France, Spain and the United Kingdom.
These are estimates based on our carriers' published transit times. They are not guaranteed delivery dates. If you need an order for a specific date, please order well ahead of it and contact us first so we can tell you honestly whether it is realistic.
If We Can't Ship on Time
We take this seriously, and US federal law requires it.
If we can't dispatch your order within the 1–3 business day window stated above, we will email you before that window ends. That email will give you a revised shipping date and a clear option to cancel your order for a full refund.
If we can't give you a revised date we're confident in, we will cancel the order and refund you without waiting for you to ask.
If you cancel, we refund you in full — the item price and any shipping you paid — to your original payment method promptly, and in any case no later than seven business days after we receive your cancellation, or within one billing cycle if you paid by credit card.
Peak Season and Other Delays
Delivery can take longer than the estimates above during:
- late November and December, and the run-up to Valentine's Day and Mother's Day;
- severe weather, natural disasters and carrier network disruptions;
- customs inspection on international orders;
- local postal strikes or backlogs in the destination country.
We publish honest windows rather than optimistic ones, but we can't control a carrier's network. During these periods, please allow extra time before treating an order as late.
Split Shipments
Your necklace and your message card normally ship together in one parcel.
If you order more than one item, or items that are produced in different facilities, your order may arrive in more than one parcel on different days. Each parcel gets its own tracking number, and you are never charged extra for a split shipment. If part of your order arrives and the rest hasn't, check your email for a second tracking number before contacting us.
International Orders, Customs and Import Charges
Please read this before you order from outside the United States. It is the part customers most often get caught by.
The price you pay us covers your item and the shipping charge shown at checkout. It does not include import duties, VAT, customs fees or brokerage charges.
If your parcel crosses a customs border, your government may charge import duty, sales tax or VAT, and a handling fee, when the parcel arrives. These charges:
- are set by the destination country, not by us;
- are not included in the price you paid us;
- are not collected by us and are not paid to us;
- are the recipient's responsibility to pay;
- are not refundable by us, including if you return your order or refuse the parcel.
We can't tell you in advance what these charges will be — they depend on your country's rules and on how your customs authority values the parcel. Your local customs office or postal service can tell you.
Because our pieces are often sent as gifts, please make sure the person receiving the parcel is willing to pay any import charges before you order. A parcel refused over import charges is handled under "Undeliverable and Refused Parcels" below.
Customs inspection can add time that no carrier estimate covers, and we have no way to speed it up or find out how long a hold will last.
Delivery Addresses You Supply
We ship to the address you enter at checkout, exactly as you enter it. Please check it carefully — including the apartment or unit number — before you pay.
If you spot a mistake, email support@jewelayer.com with your order number immediately. Because production starts quickly, we can only correct an address before your order goes into production. Once it has shipped, we can't change the destination.
If a parcel is lost or delivered to the wrong place because the address you gave us was wrong or incomplete, we're not able to refund or replace it for free. We'll do what we can to help recover it, and if it comes back to us, the section below applies.
PO Boxes and APO/FPO/DPO Addresses
We can deliver to US PO boxes and to APO, FPO and DPO military addresses.
Parcels to these addresses are handed to the US Postal Service or the military mail system for the final leg. Delivery usually takes longer than our standard estimates, tracking scans can be sparse or stop at the point of hand-off, and once a parcel enters the military mail system we can't redirect, expedite or trace it.
Undeliverable and Refused Parcels
A parcel can come back to us if the address was wrong or incomplete, if nobody collected it from the carrier's depot within the holding period, or if the recipient refused it or refused the import charges.
When a returned parcel reaches us, we'll email you and you can choose one of the following:
- Reshipment. We'll send it out again once you cover the new shipping cost. Because the item is made to order and can't be resold, we don't charge you for the item a second time.
- Refund. We'll refund the item price. The original shipping charge, the return-to-sender cost charged to us by the carrier, and any duties or taxes already incurred are not refundable.
Please respond within 30 days of our email. After that we may dispose of the parcel, because personalized items can't be resold or held indefinitely, and no refund will be available.
Delayed, Lost and Stolen Parcels
If your parcel is late. If the total estimated delivery window for your destination has passed and your order hasn't arrived, email support@jewelayer.com with your order number.
Before you contact us about a parcel marked delivered, it's worth checking:
- any mailbox, porch, side door, parcel locker or building reception at the delivery address;
- with household members and immediate neighbors;
- with your local delivery office, quoting the tracking number — parcels are sometimes scanned as delivered a day or two before they physically arrive.
Reporting deadline. Please report a missing or non-delivered parcel within 14 days of the end of the estimated delivery window. We need to open a claim with the carrier while the carrier's own claim window is still open, so reports made after that point may leave us unable to help.
Lost in transit. If tracking shows your parcel never arrived and the carrier confirms it is lost, we will replace it free of charge or refund you in full — your choice. We'll ask you to give the carrier a reasonable investigation period first, usually up to 15 business days for domestic orders and up to 30 business days for international orders, before we call a parcel lost.
Stolen after delivery. If tracking shows the parcel was delivered to the address you gave us and it was taken after that, it is outside our control and we can't be held responsible for it. We'll still help: we'll give you the carrier's proof of delivery and supporting documents for a carrier claim, a police report or a claim on your own insurance, and we'll look at genuine cases individually.
Damaged in transit. If your order arrives damaged, email us within 30 days of delivery with photos of the item and the packaging. We'll replace it or refund you.
Returns
Return postage, return addresses and eligibility are covered in our Refund & Returns Policy. Personalized and made-to-order items can only be returned where they are faulty, damaged or not what you ordered.
Shipping charges you paid on the original order are not refundable except where the fault is ours.
Your Statutory Rights
Nothing in this policy limits any statutory rights you may have under the consumer-protection law of the country you live in.
Questions
We answer every message within 1 business day.
JeweLayer, a brand of Flarko LLC
1309 Coffeen Avenue, Sheridan, WY 82801, United States
support@jewelayer.com
Monday – Friday, 9 AM – 6 PM PST