Terms of Service

Last updated: August 6, 2026

1. Who we are, and your agreement to these terms

JeweLayer is a brand of Flarko LLC ("JeweLayer", "we", "us", "our"). Flarko LLC operates the website at jewelayer.com (the "Site") and is the seller of every product sold through it. When you buy from this store, your contract is with Flarko LLC.

We sell sentimental message-card jewelry: a necklace supplied together with a printed message card. Some of our products can be personalized with details you supply.

These Terms of Service ("Terms") apply when you visit the Site, browse it, create an account, or place an order. By doing any of those things, you agree to these Terms.

Our Privacy Policy, Shipping & Delivery Policy and Refund & Returns Policy form part of these Terms. Please read them too. If anything in these Terms conflicts with one of those policies on the subject that policy covers — returns, shipping times, or how we handle your personal information — that specific policy governs, and we will correct these Terms.

If you do not agree to these Terms, please do not use the Site.

2. Eligibility and age

You may buy from this store only if you are at least 18 years old, or the age of majority where you live if that is higher, and you are able to form a binding contract.

If you are under that age, you may use the Site only with the involvement of a parent or guardian, who is responsible for the order and is bound by these Terms.

You confirm that the information you give us — your name, delivery address, email address and payment details — is accurate and complete, and that you are authorized to use the payment method you present.

3. Your store account

You do not need an account to buy from us, but you may create one.

If you create an account, you are responsible for keeping your login details confidential and for everything that happens under your account. Please tell us at support@jewelayer.com as soon as you believe someone else has used it.

Keep your account information current, especially your email address — it is how we send order confirmations, shipping updates and notices under these Terms.

You may not sell, transfer or share your account. We may suspend or close an account that is being used to break these Terms, to commit fraud, or in a way that harms other customers or us.

4. Our products, personalization, and made-to-order production

Everything is made to order. Nothing is picked off a shelf. Production of your jewelry and the printing of your message card begin after your order is placed, which is why your total wait has two parts — production time and delivery time. Both are set out in our Shipping & Delivery Policy.

Personalized items. Some products let you supply details we print or engrave — a name, initials, a date, or your own wording on the message card. When you order one of these, you are asking us to make a one-off item to your specification.

Please check your spelling, spacing, capitalization and dates before you pay. We reproduce what you give us exactly as you give it to us. We do not correct spelling and we do not change your wording. Where a product page shows a preview, the preview is a guide to layout, not an exact rendering of the finished piece.

Because a personalized item is made for you and cannot be resold, it can only be returned if it is faulty, damaged, or not what you ordered. This is explained in full in our Refund & Returns Policy, and it is stated on the product page before you add the item to your cart.

If you spot a mistake in what you submitted, email support@jewelayer.com immediately with your order number. If your order has not yet entered production, we will correct it at no charge.

Who makes your order. Production and fulfillment are carried out by third-party partners on our behalf. This does not change who you are dealing with: JeweLayer remains your seller and your point of contact, and you should bring any problem to us.

We may change, improve or discontinue a product, limit quantities, or stop selling to a particular region at any time.

5. Product descriptions, colors and screen variation

We photograph and describe our jewelry as accurately as we can. Even so, please expect small differences between what you see on screen and what arrives.

• Color and finish. Metal tones — gold, rose gold, silver finishes — photograph differently under studio lighting and display differently on every screen. Your screen calibration, brightness, and light or dark mode all change how a finish looks. A difference in on-screen color is not a fault.
• Scale. Jewelry is often photographed enlarged so that detail is visible. Please rely on the stated dimensions and chain length rather than the apparent size in a photograph.
• Made-to-order variation. Because each piece is produced individually, minor variation in finish, polish and card printing is normal.
• Styling images. Some images show a piece worn or styled with other items. Only what is listed in the product description is included in your order.

We try to keep the Site accurate and up to date, but we do not warrant that every product description, image, price or other content is complete, current or error-free. If a product you receive is materially different from its description, that is covered by our Refund & Returns Policy and by your rights under applicable law.

6. Prices, currency, taxes and pricing errors

Prices are listed in US dollars (USD). If the Site shows you a converted price in another currency, that figure is an estimate for your convenience; your bank or card issuer sets the exchange rate it actually applies and may add its own fees.

The price that applies to your order is the price shown at the moment you place it, as confirmed in your order confirmation email. Prices and promotions can change at any time before you order, and a change does not affect an order we have already accepted.

Unless we say otherwise, the product price does not include shipping, sales tax, or any customs duties and import charges. Shipping and any tax we are required to collect are calculated and shown at checkout before you pay. For orders shipped outside the United States, import duties and taxes are charged by your own government and are your responsibility — see our Shipping & Delivery Policy.

If a price is wrong. Occasionally a product may be listed at an incorrect price because of a typographical, currency or system error. If we discover an error before your order ships, we will contact you and give you a choice: pay the correct price, or cancel for a full refund. We will not charge you more than the price you agreed without your consent, and we will not quietly ship at the wrong price.

7. Orders, order acceptance, and our right to refuse or cancel

Placing an order is an offer to buy. It does not create a contract on its own.

Our order confirmation email acknowledges that we received your order; it does not yet accept it. The contract between us is formed when we send you a shipping confirmation, or when we begin production of your item, whichever happens first.

We may refuse or cancel an order — before or after that point — for reasons including:

• the item is unavailable or cannot be produced;
• the price or product description was wrong;
• we cannot deliver to the address you gave us;
• the order appears fraudulent, or the payment cannot be verified;
• the order appears to be for resale rather than personal use or as a gift;
• the personalization content you submitted breaches Section 13; or
• we reasonably believe these Terms are being broken.

If we refuse or cancel an order, we will tell you and refund in full anything you have already paid for it.

Canceling your own order. Because production starts quickly, the window to cancel or change an order is short. Email support@jewelayer.com with your order number as soon as you know. Our Refund & Returns Policy explains how cancellation works and when it is no longer possible.

You confirm that anything you order is for your own personal use or as a gift, and not for resale.

8. Payment and payment processors

Payment is taken when you place your order.

Checkout and payment processing are handled by Shopify and by the payment providers available at checkout. Those providers process your payment details; we do not see or store your full card number. Your payment is also subject to the provider's own terms and privacy policy.

You confirm that you are authorized to use the payment method you present and that the payment details you give are accurate.

If a payment fails, is reversed, or is charged back after we have shipped, we may cancel or suspend the order and recover the amount owed, together with reasonable costs. If you believe there is a problem with a charge, please contact us first — we can almost always resolve it faster than a dispute can.

9. Shipping and delivery

Production times, delivery windows, shipping costs, international customs charges, and what happens to a delayed, lost or undeliverable parcel are all covered by our Shipping & Delivery Policy, which forms part of these Terms.

Delivery estimates are estimates based on our carriers' published transit times. They are not guaranteed delivery dates. We are not responsible for delays caused by carriers, customs clearance, severe weather or other events outside our reasonable control — but this does not affect your rights if an order never arrives, arrives damaged, or is not what you ordered.

We ship to the address you enter at checkout, exactly as you enter it, so please check it carefully. If a parcel is undeliverable or returned to us because the address was wrong or incomplete, the Shipping & Delivery Policy explains your options.

10. Returns, refunds and replacements

Returns, replacements, cancellations and refunds are governed by our Refund & Returns Policy, which forms part of these Terms. It sets out the return window, the condition an item must be in, who pays return postage, how international returns work, and how long a refund takes.

Personalized items — pieces made to details you supplied — can only be returned if they are faulty, damaged, or not what you ordered.

If an item arrives damaged, faulty, or different from what you ordered, email support@jewelayer.com with your order number and a photo, and we will put it right. Nothing in these Terms limits your legal rights in respect of faulty or misdescribed goods.

11. Our intellectual property

The JeweLayer name and logo, the Site and its design and code, our product photography, our written content, and our message-card artwork, wording and card designs are owned by us or used under license. They are protected by copyright, trademark and other laws.

Buying a product gives you ownership of that physical item. It does not transfer any rights in the artwork, the design, the photography or the brand.

You may not copy, reproduce, republish, resell, distribute, or create derivative works from our content, and you may not use our product images or descriptions to create a competing listing, without our written permission. Normal, personal use — sharing a photo of a piece you bought, linking to a product page — is fine.

12. The license you give us for personalization content

This section matters, because a personalized order only works if we are allowed to print what you send us.

You keep ownership. Any name, message, wording, date, photo, image or other material you submit for personalization (your "Content") stays yours. We do not claim ownership of it.

The license you grant. By submitting Content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, copy, reproduce, print, engrave, and make purely technical adaptations of that Content — resizing, reformatting, cropping to fit, adjusting color for print, and converting file formats — solely for the purpose of producing, fulfilling and supporting your order.

That purpose includes:

• sharing your Content with the production and fulfillment partners who make and ship your order;
• producing a replacement or reprint, or correcting an error;
• keeping a copy for a reasonable period for our business records, and to handle warranty claims, returns, chargebacks or disputes.

What the license does not allow. We will not use your Content for advertising, marketing, promotion, social media, or any other commercial purpose unrelated to your order without asking you first and getting your permission. The license ends when it is no longer needed for the purposes above, except for copies we are required to keep by law or that remain in routine backups.

What you promise us. By submitting Content, you confirm that:

• you own it, or you have the right and permission to use it and to let us use it as described above;
• printing it will not infringe anyone's copyright, trademark, design right, right of publicity, privacy or any other right;
• it is not defamatory, harassing, hateful, threatening, obscene, or unlawful;
• if it includes another person's name, likeness, photograph or personal details, you are entitled to give it to us for this purpose; and
• it is accurate — we print what you send, exactly as you send it.

You are responsible for your Content. We do not check whether you hold the rights to it, and we cannot check it for you.

13. Content standards, and our right to refuse to produce an order

We will not produce content that breaks the rules below. We may refuse or cancel any order — before or after payment — where the Content you submit, in our reasonable judgment:

• infringes someone else's copyright, trademark or other rights, including brand names, logos, song lyrics, characters, and other people's artwork or photographs;
• is defamatory, or targets, harasses or threatens an identifiable person;
• promotes hatred or violence against any group;
• is obscene, sexually explicit, or sexualizes a minor;
• involves someone else's personal information you have no right to use; or
• is otherwise unlawful.

If we refuse an order for this reason after you have paid, we will refund you in full. We may also contact you first to see whether the Content can be changed.

Reviewing Content is a right, not a duty. We do not pre-screen every order, and the fact that we produced an order does not mean we checked or approved the Content or that we endorse it. Section 12 still applies: the promises you made about your Content are yours to stand behind.

Reviews, feedback and anything else you post. If you post a review, a photo or feedback, you allow us to publish and use it in connection with the store. Please keep it accurate, lawful and your own. We may remove content that is unlawful, abusive, off-topic or misleading, but we are not obliged to monitor everything posted. If you received a free product, a discount or any other incentive in exchange for a review, you must say so in the review — US Federal Trade Commission rules require it.

14. Acceptable use of the Site

Please use the Site lawfully and reasonably. You agree not to:

• break into, probe, scan or test the security of the Site;
• scrape, crawl, harvest or bulk-download content, or use bots to place orders;
• overload or interfere with the Site, or introduce viruses or malicious code;
• impersonate anyone, or use another person's account, name or payment method;
• collect other people's personal information from the Site;
• use the Site to send spam or unsolicited messages;
• use the Site for any unlawful purpose, or to break any applicable law or regulation; or
• copy our content or product images to set up a competing listing.

We may investigate, suspend service, cancel orders, close accounts and report unlawful activity to the authorities.

15. Third-party links and services

The Site links to and uses third-party services — payment providers, shipping carriers, review and chat tools, analytics providers, and social media platforms.

We do not control those services and we are not responsible for their content, products, practices or policies. If you follow a link to another website, that site's own terms and privacy policy apply. Any dealings you have with a third party are between you and them.

Including a link is not an endorsement.

16. Our store runs on Shopify

This store is hosted on Shopify's e-commerce platform. Shopify provides the technology that lets us show you products and take your order; it is not the seller.

Your purchase is a contract between you and Flarko LLC. Shopify is not a party to it and is not responsible for the products, for fulfillment, or for any aspect of the sale between you and us. Questions about an order always come to us at support@jewelayer.com.

17. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Site and its content are provided "as is" and "as available". We do not warrant that the Site will be uninterrupted, secure, error-free or free of harmful components, or that any content on it is complete, accurate or current.

To the maximum extent permitted by applicable law, we disclaim all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

Our jewelry is sold as a decorative accessory and gift. It is not medical, protective or safety equipment, and it should not be relied on as such.

This section does not take away rights you have by law. Nothing in it excludes or limits any warranty, guarantee or right that cannot lawfully be excluded or limited — including your rights under applicable consumer-protection statutes and your rights in respect of goods that are faulty, damaged or not as described. Some jurisdictions do not allow the exclusion of implied warranties, so some or all of the exclusions above may not apply to you.

18. Limitation of liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, or losses that were not reasonably foreseeable, arising out of or connected with your use of the Site or any product you buy from us — even if we were told such losses were possible.

To the maximum extent permitted by applicable law, our total liability to you for any claim connected with an order is limited to the amount you paid for that order.

Explicit carve-out. Nothing in these Terms excludes or limits our liability for:

• fraud or fraudulent misrepresentation;
• death or personal injury caused by our negligence;
• gross negligence or willful misconduct; or
• anything else that cannot lawfully be excluded or limited, including your rights under applicable consumer-protection law.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so parts of this section may not apply to you. Where a limitation is not permitted, our liability is limited to the smallest extent the law allows.

19. Your rights under consumer law

Nothing in these Terms limits any statutory rights you may have under the consumer-protection law of the country you live in.

We ship internationally, and the law where you live may give you rights we cannot sign away. Where that is the case, those rights stand alongside these Terms, and to the extent these Terms conflict with them, those rights win.

20. Indemnification

If you break these Terms, misuse the Site, or submit Content you did not have the right to submit, and that causes a third party to bring a claim against us, you agree to defend, indemnify and hold harmless Flarko LLC, its officers, employees, agents and suppliers against that claim, including reasonable attorneys' fees and costs.

We will tell you promptly about any claim we want covered, give you a reasonable opportunity to be involved in the defense, and will not settle it in a way that imposes an obligation or an admission on you without asking you first.

This section does not apply to a claim caused by our own negligence or breach of these Terms.

21. Force majeure

We are not responsible for failing to perform, or for delay in performing, any obligation under these Terms when the cause is outside our reasonable control — including natural disasters, severe weather, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, labor disputes and strikes, carrier or postal disruption, customs action, government action or restriction, power or internet outages, and failures of platforms or suppliers we depend on.

If such an event happens, we will let you know and do what we reasonably can to limit the effect. If it prevents us from fulfilling your order at all, we will cancel it and refund you in full.

22. Dispute resolution

Talk to us first. Almost every problem is solved by email. If you have a complaint or a dispute, please contact us at support@jewelayer.com with your order number and a description of the issue before starting any formal proceeding. We will work with you in good faith to resolve it, and both of us agree to allow 30 days from that first message for an informal resolution.

If we cannot resolve it. If the dispute is still unresolved after that 30-day period, either of us may bring it before the courts identified in Section 23.

Small claims. Either of us may instead bring an individual claim in a small claims court that has jurisdiction, where the claim qualifies.

Nothing in this section stops either of us from seeking injunctive or other equitable relief from a court to protect intellectual property rights or to stop unauthorized use of the Site.

23. Governing law and venue

These Terms, and any dispute arising out of or relating to them, the Site, or any product you buy from us, are governed by the laws of the State of Florida and applicable United States federal law, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

You and we agree that the state and federal courts located in Lake County, Florida are the venue for any dispute, and each of us consents to the personal jurisdiction of those courts.

If you are a consumer, this section does not deprive you of the protection of any mandatory consumer-protection law of the place where you live, or of any right you have to bring proceedings in your local courts where the law gives you that right.

24. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part is treated as modified to the smallest extent needed to make it enforceable, or removed if it cannot be. The rest of these Terms stay in full effect.

25. Entire agreement

These Terms, together with our Privacy Policy, Shipping & Delivery Policy and Refund & Returns Policy, are the entire agreement between you and us about your use of the Site and your purchases, and they replace any earlier terms, understandings or communications on the same subject.

Any ambiguity in these Terms will not be interpreted against us simply because we drafted them.

26. Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent.

We may assign or transfer ours — for example if our business, or the part of it that operates JeweLayer, is sold, merged or reorganized. Your rights under these Terms are not reduced by such a transfer.

27. Waiver

If we do not enforce a right or a provision of these Terms straight away, we do not give up that right. A waiver is only effective if we give it in writing, and waiving something once does not waive it in future.

28. Changes to these terms

We may update these Terms from time to time — for example when we change how we work, add a service, or when the law changes.

The current version is always on this page with the "Last updated" date at the top. Where a change is material — to returns, cancellation, liability or dispute resolution, for instance — we will give notice before it takes effect by posting a notice on the Site and, where we have your email address and the law requires it, by email.

Changes are not retroactive. The Terms that apply to your order are the ones in force when you placed it. If you keep using the Site after an update takes effect, you accept the updated Terms for future orders.

29. Termination

You may stop using the Site at any time, and you may ask us to close your account by emailing support@jewelayer.com.

We may suspend or end your access to the Site, close your account, or refuse to serve you if you break these Terms, misuse the Site, or act fraudulently or unlawfully. Where it is reasonable to do so, we will tell you why.

Ending these Terms does not affect any order already accepted, or any payment already owed. Sections 11, 12, 13, 17, 18, 19, 20, 22, 23 and 25 survive termination.

30. Contact us

Questions about these Terms, or about an order? Email us — we answer within 1 business day.

JeweLayer, a brand of Flarko LLC
Registered address: 1309 Coffeen Avenue, Sheridan, WY 82801, United States
Orders ship from Clermont, Florida, United States
support@jewelayer.com · +1 307 430 1855
Monday – Friday, 9 AM – 6 PM PST