Frequently Asked Questions

Question: How long does production take?
Answer: 1-3 business days.

Question: It's been a few days and my order still hasn't shipped. Why?
Answer: We don't produce or dispatch on weekends. If you ordered late on a Friday or over the weekend, production starts the next business day, so expect dispatch by Tuesday or Wednesday.

Question: Where do you ship?
Answer: We ship to six countries: the United States, Canada, France, the Netherlands, Spain and the United Kingdom. We can't deliver anywhere else. If your address is outside those six, checkout won't be able to complete.

Question: How long does shipping take?
Answer: Add 1-3 business days of production to the transit times below.

  • United States: 3-8 business days
  • Canada: 14-21 business days
  • France, the Netherlands, Spain, United Kingdom: 14-30 business days

Question: How much is shipping?
Answer: $5.95 standard within the United States, $9.95 everywhere else we ship. Orders of $500 or more ship free, to every destination.

Question: Will I pay customs or import charges?
Answer: Orders shipped outside the United States may attract duties, taxes or customs fees set by your country. They aren't included in what you pay us and we can't predict or refund them.

Question: I made a mistake with my order info, how do I correct it?
Answer: Email us at support@jewelayer.com as soon as you can. We can correct details up until production starts — often within a few hours of ordering — but once an order has shipped we can no longer change it.

Question: How do I cancel an order?
Answer: Email support@jewelayer.com and we'll cancel and refund in full, as long as production hasn't started. Because we start quickly, please contact us as soon as possible after ordering.

Question: How do I track my package?
Answer: You'll get an email with your tracking number and courier once the order ships. You can also check our Order Tracking page.

Question: My order has been marked as delivered, but I have not received it.
Answer: Please try these first:

  1. Check your mailbox and anywhere the carrier may leave parcels.
  2. Wait a day or two — parcels are sometimes scanned as delivered slightly early.
  3. Call your local post office with the tracking number and ask for a detailed scan history.

If it still hasn't turned up, email support@jewelayer.com and we'll help you resolve it.

Question: What's your return policy?
Answer: 30 days from delivery. Full details are in our Refund Policy.

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