Shipping policy
Shipping Policy – Jewelayer.com
Thank you for shopping with Jewelayer! We’re committed to delivering your meaningful gifts safely and on time. Please review our shipping policy below.
Processing Time
All orders are processed within 1–3 business days. Once your order is ready, it will be shipped via your selected delivery method.
Shipping Times
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United States: 3–7 business days
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Canada: 5–10 business days
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International: 7–21 business days (varies by country)
Please note that delivery times may be affected by local customs processing and carrier delays.
Shipping Rates
Shipping rates are calculated at checkout based on your location and chosen shipping method. Free shipping may apply on select promotions.
Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking number. You can track your shipment at any time using the provided link.
Lost or Delayed Packages
If your package is delayed beyond the estimated delivery window or marked as delivered but not received, please contact us at support within 7 days of the delivery date.
Customs & Import Fees (International Orders)
International customers are responsible for any customs duties or import taxes that may apply. Jewelayer is not liable for delays due to customs clearance.
If you have any questions, feel free to contact our support team—we're here to help!